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FAQ

How to use FunNow

FunNow makes it easy for you to find fun things to do around you. When you are bored, just open FunNow. Booking takes less than a minute, swipe your card and the shop will be waiting to welcome you!

Payment related questions

FunNow accept those payment methods?

We only accept Master, Visa, JCB, Visa Debit card, or Master Debit. We will open more payment options in the future.

Credit card success confirmation

If payment is successful, you will receive a 6 digit product redeem code.

Credit card failed notification

If credit card verification fails, please check your card details again. expiry date is in the format of mm/yy, we also suggest you can try and use another card. Ensure your card allows for internet transactions. If all else fails, please contact your credit card company.

Credit card safety

FunNow uses the strongest possible SSL 256 bit encryption

What is the CVV

CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/Mastercard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card’s account number.

How to delete payment credit card?

APP version: click on “Membership” → “Setting” → “Add / change Credit card” → Swipe left on the credit card to delete

Orders

Order history

All your orders can be seen in the ‘booking’ section

Clear history

To clear your history, go to menu, then settings, turn off the History.

If the product has expired, can I still use it?

FunNow offers a guaranteed service, and the merchant will reserve your place until you to arrive. If the product is not used at the predetermined time, the exchange code cannot be used to require other goods or services. The exchange code cannot changed into cash.

Do I have to call to make a reservation?

The merchant receives your order once the transaction is completed. There is no need to call the merchant for reservation.

Change product time / refund

Change the product time

If by chance you cannot make the time you have chosen, please let us know, you may be subject to a 30% booking fee. Please let us know what would be the time you would like to change to before you call us on +886 965 385 825, and have your exchange code ready.

Critical information before cancellation

Order cancellation may be subject to a 30% reservation fee, to avoid the cancellation fee, please go back and select “Change the product time”. For further details on the deduction of the reservation fee, please go back and select “Standard refund procedure”. Please contact your bank if it takes longer than 3 weeks.

Standard refund procedure

After your order has completed, the merchant will reserve their time and service for you, so if you cancel and inform us 30 minutes before the predetermined arrival time, a 30% booking fee will be deducted by the merchant and 70% will be refunded to you. If you let us know early, FunNow will do our best to arrange to the time you want to arrive. [Please go back a page and select I want to change the time]

If you would still like to cancel regardless, please cancel at least 30 min before your arrival time. You can find the cancellation functionality under (menu -> help -> Change product time / refund -> cancel order) The fee will be refunded to the original credit card account (30% of the deposit is deducted). If canceled 30 minutes before the scheduled use time, FunNow will follow the terms of the service provider and FunNow and strive to obtain a full refund for your credit card.

Please note that after we have refunded you, your bank may take up to 3 weeks to process your request. If the refund is taking too long, please contact your credit card company.
Special products maybe subject to different conditions. Please check in the product description. We don’t provide refund for used or redeemed service. Please also be noted, refunds will only be considered upon orders by court.

Refund will be my fun coin back?

The following two conditions will result in a refund for Fun coin
・There is a ten-minute free examination period once the transaction is completed. If the booking is canceled during that period, it will be fully refunded along with Fun coins used.
・If due to events of force majeure, and the order satisfies for a full refund, then the Fun coins redeemed will also be refunded.

Confirmation of Refund

Refunds will be processed on the earliest working day, once refunded the FunNow App will show a confirmation message.

Please note that after we have refunded you, your bank may take up to 3 weeks to process your request. If the refund is taking too long, please contact your credit card company.

Special situation refund

If you did not redeem your ordered service because it is not what you have expected and it is not a special item or an exception, you can contacct our customer service for a refund. Please be patient during the refund process as we will try our best to assist you.

The following special situations may cause a full refund:
・If the merchant cannot provide service within 15 minutes after the reserved time.
・If something is not matching your expectations, you have the right to decline the service and file a refund through our customer service.
・If due to events of force majeure (e.g. earthquakes, typhoons, wars), the order can be fully refunded.
・Emergency travel restrictions or strict safety recommendations are issued by national or international authorities after a service is booked.
・If the merchant has provided other refund policies (e.g. order cannot be refunded), the policies will be shown on the products’ web page, and you will be reminded before purchasing.

As the products and services provided on our platform are guaranteed to be available for the time you reserve, merchants are not able to provide you with what you have ordered if you cannot show up on time. (Exclusions may apply)

Relate fun coin

Refund will be my fun coin back?

The following two conditions will result in a refund for Fun coin
・There is a ten-minute free examination period once the transaction is completed. If the booking is canceled during that period, it will be fully refunded along with Fun coins used.
・If due to events of force majeure, and the order satisfies for a full refund, then the Fun coins redeemed will also be refunded.

fun coin usage instructions

・If you forgot to use fun coins for your purchase, please use them next time.
・If due to events of force majeure, and the order is cancelled, then the fun coins you used will be returned upon cancellation.
・fun coins can be used for purchases over NT$100, and is limited to 100 fun coins per purchase.
・You must agree and abide to the policies regarding the usage of fun coins. We will not be obliged or responsible for the loss incurred if fun coins are obtained through any forms of misconduct, resold, or used for illegal behavior. We also reserve the right to terminate your account if such behaviors occur. Legal actions will be taken for misconduct that leads to a damage upon our company.

fun coin exchange rate

・New Taiwan dollar (TWD)
100 fun coin = TWD 100

・Hong Kong dollar (HKD)
100 fun coin = HKD 25

・Yen (JPY)
100 fun coin = JPY 400

How to get fun coin

・Member activities will sent though notifications and shown on the FunNow Facebook, providing special Fun coin offers.
・Invite friends to join FunNow. Once they have made a booking, both of you will receive 100 Fun coins.

Billing / Receipts

Billing statement detail

The billing statement will only show 曙客股份有限公司, no product details will be shown.

Receipt / Fapiao

FunNow only sends electronic receipts/fapiao, due to environmental concerns we do not send paper receipts/fapiao.

Fapiao with company number

Only available on work days (10:00 - 23:00) Please contact us via Line your order number, company number, title, recipient name and address.
https://goo.gl/forms/rcqdxXvjv8EJVb143

Change the type of service on the receipt

Statement will display product exchange number and this cannot be changed.

Invite friends and get funcoins

How / Where to enter the invite code

Invite code can only be entered before registration of a new user

How / Where to enter the promo code

Promotion code can be entered via menu, promotion

Customer Experience

Product was not what I expected

If something is not matching your expectations, please let the shop know as soon as you can. You can also take pictures and send it to us, we will let the shop know that their product/services is below expectations

I found a cheaper price elsewhere

FunNow has a price guarantee, if you find a price lower than FunNow, please let us know either via Line or cs@funnow.com.tw, we will refund you twice the difference to your card and via fun coins!

I did not have a good experience

We place customer experience as our first priority, we are so sorry you did not have a good experience, and will strive to ensure that you have a really good experience using FunNow. Please let us know via either Line or cs@funnow.com.tw, we will respond as soon as we can and do our utmost best to make you happy again.

I love FunNow and want to let everyone know

if you like FunNow, please let us know in the Apple App Store or Google Play store, or in our Facebook page.
Thank you so much for your support!

I like this product and would like to express my thanks

If you like a product, please give it a 5 star rating in the FunNow App! We really appreciate every review, and strive to improve every aspect for FunNow. Please also tell us via Line or cs@funnow.com.tw

Other questions

The problem is not in the FAQ

Please let us know your thoughts via Line or cs@funnow.com.tw, any suggestions are very welcome, we strive improve our products and services with your support. Line customer support is between 10:00-23:00.