酷遊卡｜你旅行的可靠夥伴
Details
──Product Details──
- Telecom Companies: AT&T / T-mobile / Bell / Telus / Sasktel.
- Usage Duration: 6 - 30 days.
- Data Specifications: Unlimited data.
- Network Speed: 4G speed.
- Card Validity: 180 days.
- Card Size: Triple-cut SIM card (Normal / Micro / Nano compatible).
- Calling Function: None, data only.
- Hotspot Sharing: Yes, limited to one device.
- Collection Method: Present the order number displayed on the order screen.
──Coverage Area──
- United States (excluding Guam and Saipan), Canada.
──Collection Method──
Taoyuan International Airport Terminal 1
- Arrival Hall: Counter 6.
- Business Hours: Daily 06:00 - 23:30
Taoyuan International Airport Terminal 2
- Arrival Hall: Counter 2.
- Business Hours: Daily 06:00 - 23:30
──Usage Instructions──
- Billing starts from the day the SIM card is activated and is valid for the selected number of days. For example, if the SIM card is activated at 23:59, that day counts as one day of usage. For a 5-day plan: if activated on August 1 at 10:00 am, it can be used until August 5 at 23:59 pm.
- No APN settings are required; just insert the card to use. Please ensure that mobile data and international roaming are enabled on your phone.
- Dual SIM phones: Please ensure the card is placed in "Slot 1" and "Slot 2" is empty.
- iOS Phone Settings: Settings → Cellular → Enable Cellular Data option → Enable Data Roaming → Done.
- Android Phone Settings: Settings → Wireless & Networks → Enable Mobile Network → Enable Data Roaming → Done.
- If you encounter connectivity issues, after completing the above settings, please turn on airplane mode for 5 minutes and then turn it off, then manually select the local telecom provider.
──After-Sales Return and Exchange Policy──
- This product can be refunded for free before use and before arriving at the airport to collect the card.
- If changing the departure date, the airport collection can be done after placing the order, either before or after the original departure date. eSIM can be used within 180 days after receiving the email QR code.
- If you have arrived at your destination and cannot use the service due to phone settings/model/connection issues, please connect to local Wi-Fi and contact Cool Travel Card customer service. Refund requests upon returning home will not be accepted if customer service is not contacted.
- The manual return process takes about 3 to 5 business days. Once the refund process begins, the payment bank will be notified for an automatic refund, which takes about 7 to 14 business days (excluding holidays). The actual refund time depends on the issuing bank's processing.
Price List
機場取卡｜美加 6 天｜不限流量吃到飽
From TWD 699
機場取卡｜美加 7 天｜不限流量吃到飽
From TWD 799
機場取卡｜美加 8 天｜不限流量吃到飽
From TWD 899
機場取卡｜美加 9 天｜不限流量吃到飽
From TWD 999
機場取卡｜美加 10 天｜不限流量吃到飽
From TWD 1099
機場取卡｜美加 12 天｜不限流量吃到飽
From TWD 1299
機場取卡｜美加 15 天｜不限流量吃到飽
From TWD 1599
機場取卡｜美加 20 天｜不限流量吃到飽
From TWD 2099
機場取卡｜美加 30 天｜不限流量吃到飽
From TWD 3099
Purchase Guide
Q. 可以插卡在Wi-Fi分享器嗎?
A. 建議不要插入Wi-Fi分享器，因無法保證正常運作。若因而導致無法正常上網，恕不受理賠償，且Wi-Fi分享器容易因瞬間流量過大，抵觸國外FUP(公平使用原則)，可能導致無法正常上網。
Q. 我的手機可以用酷遊卡嗎?
A. 目前市面大部分手機皆應可使用酷遊卡實體SIM。
但不包含非手機類(不知名平板、翻譯機、網路分享器)、特殊規格的手機(山寨機、電信商自營品牌之手機、鎖卡機、SHARP手機、堅果手機、Sugar手機、LG手機、SAMSUNG Galaxy J7系列、HTC u11系列、SAMSUNG A51系列...等上述裝置)
eSIM使用可用撥號按鍵撥打「*#06#」，如出現 EID 的條碼或文字，表示您的手機支援 eSIM 功能。
Q. 雙卡機可以使用酷遊卡嗎?
A. 可以。請將酷遊卡放入SIM1(卡槽1)中，且將SIM2(卡槽2)清空，重新開機後即可使用。
Q. 酷遊卡可以打電話嗎?
A. 酷遊卡僅提供網路連線功能，不可以使用撥打市話/手機功能。如有需求，您可以透過Line/What'sAPP/Wechat/Kakao talk…等通訊軟體撥打通話，或是透過Skype撥打網路電話。
Q. 可以在台灣/飛機上插卡嗎?
A. 不可以，請抵達旅遊當地再插卡。
如在台灣或是飛機上先行插卡，會導致卡片無法正常連網使用。
如用eSIM可在出發國先安裝好，抵達旅遊地開啟就可連網使用。
Q. 出國日期和地點要更改，可以退/換貨嗎?
A. 機場取卡:可於取到實體卡後在360天內使用，不需設定延後。如購買國家地點不符合，未取卡前可免費取消。
eSIM需在取得Qrcode後180天內使用。如購買國家地點不符合，使用前可免費取消。
Q. 到當地機場插卡了，為什麼不能上網?
A. 請開啟飛航模式2~5分鐘後，再重新開啟行動數據。並確認插卡地是否為地下室、建築物深處、訊息遮蔽處或任何無收訊格數之地點。因某些機廠訊號遮蔽較嚴重、或因同時大量旅客同時連網，導致基地台反應較慢，可離開機場後在測試看看。
Q. 要怎麼設定/開啟漫遊上網?
A. 先關閉飛航模式、關閉Wi-Fi後執行以下操作:
【iOS系統】→開啟行動數據→行動數據選項→開啟漫遊
【Android系統】→開啟行動網路→開啟數據漫遊
Q. 要怎麼設定APN?
A. 酷遊卡隨插即可用，換卡後重新開機即可；eSIM安裝後即可用，無須設定APN。
Q. 為什麼收訊很差? 訊號時有時無?
A. 漫遊收訊以當地電信基地台覆蓋率為準。
通常在建築物地下室、地鐵站地下室、建築物深處、隧道、四周無人工建築空曠處、偏僻處、高山、湖泊、海邊…等地的收訊會較差，與卡片效能無關。可在離開上述收訊較差之地點後再觀察測試。
About Merchant
酷遊卡國際上網服務 - 讓您的出國旅行無縫連接。無論您要前往哪個國家，酷遊卡讓您的上網體驗更簡單、更便捷，保障您的出國行程。
與原號漫遊同等優質訊號 - 採用與原號漫遊相同的優質訊號網路，並與全球各大知名電信商合作，提供穩定、高速的4G/5G網絡連線，確保您在世界各地的上網需求都能順暢無阻。
產品多元，滿足不同需求 - 我們針對全球熱門目的地，提供多樣的方案選擇，超過40款產品，包括虛擬eSIM與實體SIM卡。無論您是短期商務出差還是長期度假，都能找到適合您的方案。
全台首創，消費者保障 - 酷遊卡與上市公司富爾特合作推出，並附有5000萬產品責任險，讓您在國際上網時，享有全方位的保障。
提供多種符合客戶需求的領卡方式 - 虛擬eSIM可透過平台或電子郵件即時提供，讓您快速啟用；也可選擇在機場直接取卡，輕鬆領取後立刻啟用，無需等待。若您偏好提前準備，我們亦提供旅行前郵寄到府服務，讓您在家即可輕鬆收到實體SIM卡。
專業客服，隨時為您解決問題 - 遇到任何問題，歡迎透過LINE @aircoolsim 官方客服聯繫我們，我們會全力協助處理，確保您使用過程中無後顧之憂。
選擇酷遊卡，讓您的國際之行更加順暢與無憂！
Address
No. 9, Hangzhan S Rd, New Taipei City Xindian District,
Business Hours
Notices
- - Physical cards are not applicable to non-mobile devices (translation machines, routers), older phones manufactured before 2017, and special models (3G phones, counterfeit phones, Asia-Pacific models, customized devices, locked phones, imitation devices (contract phones), phones purchased in the U.S./Japan, telecom operator's self-branded phones, ASUS phones, SHARP phones, Nut phone, Sugar phone, LG phones, Samsung Galaxy J7 series, HTC U11 series, Samsung A51 series).
- - Please ensure to insert the SIM card only at the "local destination" to avoid premature activation and inability to use the SIM card.
- - For eSIM, please install it before departure and activate it upon arrival at the destination.
- - International fair usage principle: According to the principle of fair usage, telecom companies may limit data usage for users who consume a large amount of data in a short period at their discretion, without prior notice. Please avoid sharing the network (hotspot) with more than one device or watching online videos for extended periods.
- - If the data usage exceeds the specified limit of the product, the connection will be cut off or speed will be reduced (below 256 kbps) depending on the specifications.
- - Actual signal and connection speed may vary due to factors such as region, terrain, climate, building obstructions, number of users, network systems, or terminal devices. If the local area or phone does not support 4G networks, it will automatically switch to 3G signals. Additionally, different frequency bands supported by devices will result in different internet speeds, and refunds cannot be requested due to signal conditions in a few areas. Due to force majeure events such as earthquakes or typhoons, situations of unstable network, disconnection, or inability to use the service cannot be grounds for refunds or exchanges.
Must-know
Cancellation and Rescheduling Policy