酷遊卡｜你旅行的可靠夥伴
Details
──Product Details──
・Telecom Companies:
Austria A1 / Orange (H3G)
Belgium Orange (Mobistar) / Belgacom (Proximus) / Base
Bulgaria MOBILTEL / Yettel (Telenor)
Croatia Telemach (Tele2) / A1 Hrvatska (Vipnet)
Cyprus EPIC (MTN Cyprus) / CYTA
Czech Republic Vodafone
Denmark TDC
Estonia Tele2 / Elisa EMT
Finland Alcom / Elisa
France SFR / BOUYGUES / Orange
Germany Vodafone / Telefonica O2
Gibraltar Gibtel
Greece Vodafone / Wind Hellas
Hungary Telenor / Vodafone
Iceland Siminn / Vodafone
Ireland Meteor / Hutchison
Italy WIND / Vodafone / H3G / Iliad Italia
Latvia SIA BITE / Tele2
Lithuania BITE / UAB Tele2
Luxembourg TANGO / P&T (POST)
Malta Epic (Vodafone) / GO
Netherlands Vodafone / KPN
Norway Telenor / Telia
Poland Polkomtel (Plus) / Orange / P4
Portugal TMN / NOS
Romania Vodafone
Slovakia Telefonica O2 / Orange Slovensko
Slovenia Telekom / Telemach (Tusmobil) / A1 (Si Mobile)
Spain Telefonica (Movistar) / Xfera / Vodafone
Sweden Tele2 / TeliaSonera
United Kingdom Vodafone / Hutchison / EE
・Usage Days: 7 - 30 days.
・Data Specification: 1 GB per day.
・Network Speed: 3G/4G/5G speeds (varies based on local telecom development).
・Card Validity: 180 days.
・Card Size: Mobile devices must support eSIM.
・Calling Function: None, data only.
・Hotspot Sharing: Available, limited to one device.
・Delivery Method: eSIM_QRcode installation provided via email.
──Coverage Area──
・United Kingdom, Ireland, Iceland, Portugal, Spain, Gibraltar, France, Germany, Belgium, Luxembourg, Netherlands, Italy, Denmark, Norway, Sweden, Finland, Poland, Czech Republic, Slovakia, Austria, Hungary, Slovenia, Croatia, Romania, Bulgaria, Greece, Estonia, Latvia, Lithuania, Malta, Cyprus.
──Delivery Method──
・Please provide a detailed and accurate email address.
・After successful payment, the eSIM_QRcode will be sent to your email within 24 hours.
・If you do not receive order confirmation information or the eSIM_QRcode within 24 hours, please contact LINE customer service @aircoolsim.
──Usage Instructions──
To check eSIM availability, dial "*#06#". If an EID barcode or text appears, it indicates that your phone supports eSIM functionality.
The first day is counted from the activation date, calculated based on Taiwan time. For example, if activated on February 1, 2024, at 4:00 PM Taiwan time, the usage period ends on February 5, 2024, at 11:59 PM.
To install the QR code on your phone:
・iOS Phone Settings: Settings → Cellular → Add eSIM → Use Mobile Barcode → (Scan directly) If using iOS 17 or above, select "Open Photos" to choose the existing QR code image → Continue → Complete.
Upon Arrival at Destination:
・iOS Phone Settings: Settings → Cellular → Turn on Cellular Data Options → Enable Data Roaming → Complete.
・Android Phone Settings: Settings → Wireless & Networks → Enable Mobile Network → Enable Data Roaming → Complete.
──After-Sales Return and Exchange Policy──
・This product can be refunded for free before use and before picking up the card at the airport.
・If changing the departure date, the card can be picked up at the airport after placing the order, either before or after the original departure. The eSIM must be used within 180 days after receiving the email QR code.
・If you have arrived at your destination and cannot use it due to phone settings/model/connection issues, please contact Cool Travel Card customer service while connected to local Wi-Fi. Refund requests upon returning home will not be accepted if customer service is not contacted.
・The return processing time is approximately 3 to 5 business days. Once the refund process begins, the payment bank will be notified for automatic refund, which takes about 7 to 14 business days (excluding holidays). The actual refund time depends on the issuing bank's processing.
Price List
eSIM｜歐洲 7 天｜每日 1 GB
From TWD 569
eSIM｜歐洲 8 天｜每日 1 GB
From TWD 639
eSIM｜歐洲 9 天｜每日 1 GB
From TWD 709
eSIM｜歐洲 10 天｜每日 1 GB
From TWD 779
eSIM｜歐洲 12 天｜每日 1 GB
From TWD 849
eSIM｜歐洲 15 天｜每日 1 GB
From TWD 919
eSIM｜歐洲 20 天｜每日 1 GB
From TWD 999
eSIM｜歐洲 30 天｜每日 1 GB
From TWD 1699
Purchase Guide
Q. Can I insert the card into the Wi-Fi router?
A. It is not recommended to insert the card into the Wi-Fi router, as normal operation cannot be guaranteed. If this leads to an inability to connect to the internet, no compensation will be provided. Additionally, the Wi-Fi router may experience issues due to sudden high traffic, violating foreign FUP (Fair Usage Policy), which may result in an inability to connect to the internet.
Q. Can I use the Cool Travel Card with my phone?
A. Most phones on the market should be able to use the physical SIM of the Cool Travel Card. However, this does not include non-phone devices (unknown tablets, translation devices, internet routers) or special specification phones (counterfeit phones, telecom operator's self-branded phones, locked phones, SHARP phones, Nut phones, Sugar phones, LG phones, SAMSUNG Galaxy J7 series, HTC u11 series, SAMSUNG A51 series, etc.).
To check eSIM compatibility, dial "*#06#"; if an EID barcode or text appears, it indicates that your phone supports eSIM functionality.
Q. Can I use the Cool Travel Card in a dual SIM phone?
A. Yes. Please insert the Cool Travel Card into SIM1 (slot 1) and clear SIM2 (slot 2). After rebooting, it will be ready for use.
Q. Can I make phone calls with the Cool Travel Card?
A. The Cool Travel Card only provides internet connectivity and cannot be used to make landline or mobile calls. If needed, you can make calls through communication apps like Line/WhatsApp/WeChat/Kakao Talk, or use Skype for internet calls.
Q. Can I insert the card in Taiwan/on the plane?
A. No, please insert the card after arriving at your travel destination. Inserting the card in Taiwan or on the plane will result in the card being unable to connect to the internet. If using eSIM, you can install it in the departure country and activate it upon arrival at your travel destination.
Q. If I need to change the travel date and location, can I return/exchange it?
A. For airport card pickup: You can use the physical card within 360 days after pickup without needing to set a delay. If the purchased country location does not match, you can cancel for free before picking up the card. eSIM must be used within 180 days after obtaining the QR code. If the purchased country location does not match, you can cancel for free before use.
Q. Why can't I connect to the internet after inserting the card at the local airport?
A. Please turn on airplane mode for 2-5 minutes, then re-enable mobile data. Also, check if the card insertion location is in a basement, deep inside a building, a signal-blocking area, or any location with no signal reception. Some network providers may have severe signal blockage, or if many travelers are connecting simultaneously, it may cause slower base station response. You can test again after leaving the airport.
Q. How do I set up/enable roaming internet?
A. First, turn off airplane mode and Wi-Fi, then perform the following operations:
【iOS system】→ Enable mobile data → Mobile data options → Enable roaming
【Android system】→ Enable mobile network → Enable data roaming
Q. How do I set up the APN?
A. The Cool Travel Card can be used immediately upon insertion; simply reboot after changing the card. For eSIM, it can be used after installation without needing to set up the APN.
Q. Why is the signal poor? Why does the signal come and go?
A. Roaming signal quality depends on the coverage of local telecom base stations. Typically, signal reception is poorer in basements, subway stations, deep inside buildings, tunnels, open areas without artificial structures, remote areas, high mountains, lakes, and beaches, etc., and is unrelated to the card's performance. You can observe and test again after leaving these areas with poor reception.
About Merchant
酷遊卡國際上網服務 - 讓您的出國旅行無縫連接。無論您要前往哪個國家，酷遊卡讓您的上網體驗更簡單、更便捷，保障您的出國行程。
與原號漫遊同等優質訊號 - 採用與原號漫遊相同的優質訊號網路，並與全球各大知名電信商合作，提供穩定、高速的4G/5G網絡連線，確保您在世界各地的上網需求都能順暢無阻。
產品多元，滿足不同需求 - 我們針對全球熱門目的地，提供多樣的方案選擇，超過40款產品，包括虛擬eSIM與實體SIM卡。無論您是短期商務出差還是長期度假，都能找到適合您的方案。
全台首創，消費者保障 - 酷遊卡與上市公司富爾特合作推出，並附有5000萬產品責任險，讓您在國際上網時，享有全方位的保障。
提供多種符合客戶需求的領卡方式 - 虛擬eSIM可透過平台或電子郵件即時提供，讓您快速啟用；也可選擇在機場直接取卡，輕鬆領取後立刻啟用，無需等待。若您偏好提前準備，我們亦提供旅行前郵寄到府服務，讓您在家即可輕鬆收到實體SIM卡。
專業客服，隨時為您解決問題 - 遇到任何問題，歡迎透過LINE @aircoolsim 官方客服聯繫我們，我們會全力協助處理，確保您使用過程中無後顧之憂。
選擇酷遊卡，讓您的國際之行更加順暢與無憂！
Address
No. 9, Hangzhan S Rd, New Taipei City Xindian District,
Business Hours
Notices
- - Physical cards are not applicable to non-mobile devices (translation machines, routers), older phones manufactured before 2017, and special models (3G phones, counterfeit phones, Asia-Pacific models, customized devices, locked phones, imitation devices (contract phones), phones purchased in the U.S./Japan, telecom operator's self-branded phones, ASUS phones, SHARP phones, Nut phones, Sugar phones, LG phones, Samsung Galaxy J7 series, HTC U11 series, Samsung A51 series).
- - Please ensure to insert the SIM card only at the "local destination" to avoid premature activation of the SIM card, which may render it unusable.
- - For eSIM, please install it before departure and activate it upon arrival at the destination.
- - International fair usage principle: According to the principle of fair usage, telecom companies may limit data usage for users who consume a large amount of data in a short period at their discretion, without prior notice. Please avoid sharing the network (hotspot) with more than one device or watching online videos for extended periods.
- - If the data usage exceeds the specified limit of the product, the connection will be cut off or the speed will be reduced (below 256 kbps) depending on the specifications.
- - Actual signal and connection speed may vary due to factors such as region, terrain, weather, building obstructions, number of users, network systems, or terminal devices. If the local area or phone does not support 4G networks, it will automatically switch to 3G signals. Additionally, different frequency bands supported by the device will result in different internet speeds, and refunds cannot be requested due to signal conditions in a few areas. In cases of natural disasters such as earthquakes or typhoons that cause unstable networks, disconnections, or inability to use the service, refunds or exchanges are not permitted.
Must-know
Cancellation and Rescheduling Policy