──Product Details──

・Roaming Countries - Telecom Companies:
Singapore - Singtel
Malaysia - Celcom / Digi
Thailand - Truemove
Vietnam - Mobifone / Vinaphone
Indonesia - XL (Excelcom) / Indosat / Telkomsel
・Usage Days: 5 - 30 days.
・Data Specification: Total volume type.
・Network Speed: 4G speed.
・Card Validity: 180 days.
・Card Size: Mobile devices must support eSIM.
・Calling Function: None, data only.
・Hotspot Sharing: Available, limited to one device.
・Delivery Method: eSIM_QRcode installation provided via email.

──Coverage Area──

・Singapore, Malaysia, Thailand, Vietnam, Indonesia.

──Delivery Method──

・Please provide a detailed and accurate email address.
・After successful payment, the eSIM_QRcode will be sent to your email within 24 hours.
・If you do not receive order confirmation information or the eSIM_QRcode within 24 hours, please contact LINE customer service @aircoolsim.

──Usage Instructions──

To check eSIM availability, dial "*#06#". If a barcode or text showing EID appears, it indicates that your phone supports eSIM functionality.
The activation date counts as the first day, calculated based on Taiwan time. For example, if the 5-day plan is activated on February 1, 2024, at 4:00 PM Taiwan time, the usage period will end on February 5, 2024, at 11:59 PM.
To install the QR code on your phone:
・iOS Phone Settings: Settings → Cellular → Add eSIM → Use Mobile Barcode → (Scan the image directly) If using iOS 17 or above, you can select "Open Photos" to choose the QR code from existing images on your phone → Continue → Complete.

Upon Arrival at Destination:
・iOS Phone Settings: Settings → Cellular → Turn on Cellular Data Options → Enable Data Roaming → Complete.
・Android Phone Settings: Settings → Wireless & Networks → Turn on Mobile Network → Enable Data Roaming → Complete.

──After-Sales Return and Exchange Policy──

・This product can be refunded for free before use and before picking up the card at the airport.
・If changing the departure date, the airport pickup can be done after placing the order and before or after the original departure. The eSIM must be used within 180 days after receiving the email QR code.
・If you have arrived at your destination and cannot use it due to phone settings/model/connection issues, please connect to local Wi-Fi and contact Cool Travel Card customer service. Refund requests after returning to the country will not be accepted if customer service is not contacted.
・The return processing time is approximately 3 to 5 business days. Once the refund process begins, the payment bank will be notified for automatic refund, which takes about 7 to 14 business days (excluding holidays). The actual refund time depends on the issuing bank's processing.