酷遊卡｜你旅行的可靠夥伴
Details
──Product Details──
- Telecom Companies: Smartone / 3HK / CTM / 3Macau.
- Usage Duration: 5 - 30 days.
- Data Specification: Total volume type.
- Network Speed: 4G speed.
- Card Validity: 180 days.
- Card Size: Triple SIM card (Normal / Micro / Nano compatible).
- Calling Function: None, data only.
- Hotspot Sharing: Yes, limited to one device.
- Collection Method: Present the order number displayed on the order screen.
──Coverage Area──
- Hong Kong, Macau.
──Collection Method──
Taoyuan International Airport Terminal 1
- Arrival Hall: Counter 6.
- Business Hours: Daily 06:00 - 23:30
Taoyuan International Airport Terminal 2
- Arrival Hall: Counter 2.
- Business Hours: Daily 06:00 - 23:30
──Usage Instructions──
- Billing starts after inserting the card, valid for the selected number of days. If the SIM card is activated at 23:59, that day is considered as one day of usage. For example, with a 5-day plan: if activated on August 1 at 10:00 am, it can be used until August 5 at 23:59 pm.
- No APN settings are required; just insert the card to use. Please ensure that mobile data and international roaming are enabled on your phone.
- Dual SIM phones: Please ensure the card is placed in "Slot 1" and "Slot 2" is empty.
- iOS Phone Settings: Settings → Cellular → Enable Cellular Data option → Enable Data Roaming → Done.
- Android Phone Settings: Settings → Wireless & Networks → Enable Mobile Network → Enable Data Roaming → Done.
- If you encounter connectivity issues, after completing the above settings, please turn on airplane mode for 5 minutes and then turn it off, then manually select the local telecom provider.
──After-Sales Return and Exchange Policy──
- This product can be refunded for free before use and before arriving at the airport to collect the card.
- If changing the departure date, the airport collection can be done after placing the order and before or after the original scheduled departure. eSIM can be used within 180 days after receiving the email QR code.
- If you have arrived at your destination and cannot use it due to phone settings/model/connection issues, please connect to local Wi-Fi and contact Cool Travel Card customer service. Refund requests upon returning home will not be accepted if customer service is not contacted.
- The manual return processing time is approximately 3 to 5 business days. Once the refund process begins, the payment bank will be notified for automatic refund, which takes about 7 to 14 business days (excluding holidays). The actual refund time depends on the issuing bank's processing.
Price List
機場取卡｜港澳 5 天 3 GB｜總量型
From TWD 189
機場取卡｜港澳 5 天 5 GB｜總量型
From TWD 209
機場取卡｜港澳 8 天 8 GB｜總量型
From TWD 269
機場取卡｜港澳 15 天 10 GB｜總量型
From TWD 429
機場取卡｜港澳 20 天 20 GB｜總量型
From TWD 699
機場取卡｜港澳 30 天 30 GB｜總量型
From TWD 1099
Purchase Guide
Q. 可以插卡在Wi-Fi分享器吗?
A. 建议不要插入Wi-Fi分享器，因为无法保证正常运作。若因此导致无法正常上网，恕不受理赔偿，且Wi-Fi分享器容易因瞬间流量过大，抵触国外FUP（公平使用原则），可能导致无法正常上网。
Q. 我的手机可以用酷游卡吗?
A. 目前市面大部分手机皆应可使用酷游卡实体SIM。
但不包含非手机类（不知名平板、翻译机、网络分享器）、特殊规格的手机（山寨机、电信商自营品牌之手机、锁卡机、SHARP手机、坚果手机、Sugar手机、LG手机、SAMSUNG Galaxy J7系列、HTC u11系列、SAMSUNG A51系列……等上述设备）
eSIM使用可用拨号按键拨打“*#06#”，如出现 EID 的条码或文字，表示您的手机支持 eSIM 功能。
Q. 双卡机可以使用酷游卡吗?
A. 可以。请将酷游卡放入SIM1（卡槽1）中，且将SIM2（卡槽2）清空，重新开机后即可使用。
Q. 酷游卡可以打电话吗?
A. 酷游卡仅提供网络连接功能，不可以使用拨打市话/手机功能。如有需求，您可以通过Line/What'sAPP/Wechat/Kakao talk……等通讯软件拨打通话，或是通过Skype拨打网络电话。
Q. 可以在台湾/飞机上插卡吗?
A. 不可以，请抵达旅游当地再插卡。
如在台湾或是飞机上先行插卡，会导致卡片无法正常连网使用。
如用eSIM可在出发国先安装好，抵达旅游地开启就可联网使用。
Q. 出国日期和地点要更改，可以退/换货吗?
A. 机场取卡：可于取到实体卡后在360天内使用，不需设置延后。如购买国家地点不符合，未取卡前可免费取消。
eSIM需在取得Qrcode后180天内使用。如购买国家地点不符合，使用前可免费取消。
Q. 到当地机场插卡了，为什么不能上网?
A. 请开启飞航模式2~5分钟后，再重新开启移动数据。并确认插卡地是否为地下室、建筑物深处、讯号遮蔽处或任何无收讯格数之地点。因某些机厂讯号遮蔽较严重、或因同时大量旅客同时联网，导致基地台反应较慢，可离开机场后再测试看看。
Q. 要怎么设置/开启漫游上网?
A. 先关闭飞航模式、关闭Wi-Fi后执行以下操作:
【iOS系统】→开启移动数据→移动数据选项→开启漫游
【Android系统】→开启移动网络→开启数据漫游
Q. 要怎么设置APN?
A. 酷游卡随插即可用，换卡后重新开机即可；eSIM安装后即可用，无须设置APN。
Q. 为什么收讯很差? 信号时有时无?
A. 漫游收讯以当地电信基地台覆盖率为准。
通常在建筑物地下室、地铁站地下室、建筑物深处、隧道、四周无人工建筑空旷处、偏僻处、高山、湖泊、海边……等地的收讯会较差，与卡片性能无关。可在离开上述收讯较差之地点后再观察测试。
About Merchant
酷遊卡國際上網服務 - 讓您的出國旅行無縫連接。無論您要前往哪個國家，酷遊卡讓您的上網體驗更簡單、更便捷，保障您的出國行程。
與原號漫遊同等優質訊號 - 採用與原號漫遊相同的優質訊號網路，並與全球各大知名電信商合作，提供穩定、高速的4G/5G網絡連線，確保您在世界各地的上網需求都能順暢無阻。
產品多元，滿足不同需求 - 我們針對全球熱門目的地，提供多樣的方案選擇，超過40款產品，包括虛擬eSIM與實體SIM卡。無論您是短期商務出差還是長期度假，都能找到適合您的方案。
全台首創，消費者保障 - 酷遊卡與上市公司富爾特合作推出，並附有5000萬產品責任險，讓您在國際上網時，享有全方位的保障。
提供多種符合客戶需求的領卡方式 - 虛擬eSIM可透過平台或電子郵件即時提供，讓您快速啟用；也可選擇在機場直接取卡，輕鬆領取後立刻啟用，無需等待。若您偏好提前準備，我們亦提供旅行前郵寄到府服務，讓您在家即可輕鬆收到實體SIM卡。
專業客服，隨時為您解決問題 - 遇到任何問題，歡迎透過LINE @aircoolsim 官方客服聯繫我們，我們會全力協助處理，確保您使用過程中無後顧之憂。
選擇酷遊卡，讓您的國際之行更加順暢與無憂！
Address
No. 9, Hangzhan S Rd, New Taipei City Xindian District,
Business Hours
Notices
- - Physical cards are not applicable to non-mobile devices (translation machines, routers), older phones manufactured before 2017, and special models (3G phones, counterfeit phones, Asia-Pacific models, customized devices, locked phones, imitation devices (contract phones), phones purchased in the U.S./Japan, telecom operator's self-branded phones, ASUS phones, SHARP phones, Nut phones, Sugar phones, LG phones, Samsung Galaxy J7 series, HTC U11 series, Samsung A51 series).
- - Please ensure to insert the SIM card only at the "local destination" to avoid premature activation of the SIM card, which may render it unusable.
- - For eSIM, please install it before departure and activate it upon arrival at the destination.
- - International fair usage principle: According to the principle of fair usage, telecom companies may limit data usage for users who consume a large amount of data in a short period at their discretion, without prior notice. Please avoid sharing the network (hotspot) with more than one device or watching online videos for extended periods.
- - If the data usage exceeds the specified limit of the product, the connection will be cut off or the speed will be reduced (below 256 kbps) depending on the specifications.
- - Actual signal and connection speed may vary due to factors such as region, terrain, climate, building obstructions, number of users, network systems, or terminal devices. If the local area or phone does not support 4G networks, it will automatically switch to 3G signals. Additionally, different frequency bands supported by the device will result in different speeds, and refunds cannot be requested due to signal conditions in a few areas. In cases of network instability, disconnection, or unavailability due to force majeure events such as earthquakes or typhoons, refunds or exchanges are not permitted.
Must-know
Cancellation and Rescheduling Policy