ChanShuo:Wooyuu

Customer Notice

Payment and Cancellation Policy

Payment method: You can choose online card swiping, LINE Pay, or ATM transfer

1. The payment method is ""online credit card or LINE Pay"":

Once the order is established, a 3% platform usage fee will be charged, which will be paid by the customer

Invoice: Issue an electronic invoice immediately.

2. The payment method is ""ATM transfer"":

Payment needs to be completed within 3 days after the order is established. If not completed, the order will be automatically canceled.

Invoice: If you need an invoice for the date of stay, please choose this payment method.

Cancellation policy

・Cancellation made 90 days (inclusive) before the check-in date will result in a full refund.

・If canceled 10 to 89 days (inclusive) before the check-in date, a deposit of 3% of the order amount will be charged.

・If canceled 7 to 9 days (inclusive) before the check-in date, a deposit of 25% of the order amount will be charged.

・If canceled 4 to 6 days (inclusive) before the check-in date, a deposit of 30% of the order amount will be charged.

・If canceled 2 to 3 days (inclusive) before the check-in date, a deposit of 35% of the order amount will be charged.

・If canceled 1 day (inclusive) before the check-in date, a deposit of 40% of the order amount will be charged.

・If canceled on the check-in date (Day 0), a deposit of 50% of the order amount will be charged.

・For those who pay through ATM, a bank fee of 30 yuan will be charged for cancellation 10 days (inclusive) before check-in. Cancellation regulations within 10 days are as above (same as other online payment methods).

Other Important Information for Guests

In support of environmental protection and green tourism, disposable amenities are not provided. Please bring your own.

If the actual number of guests exceeds the number of guests booked, Wu Rao will not be able to provide service.

Rooms are equipped with electric blankets (provided from October to April), dehumidifiers, and fans. Please do not bring other electrical appliances to avoid the risk of power outages.

The tents have limited soundproofing. Guests sensitive to noise should consider this; earplugs are available on-site.

To protect the mountain environment, barbecue activities not provided by the park are not allowed.

Starting from September 29, 2024, Cloud Veil Campers allow dogs in the ""Cloud Dispersing Camper Area."" Please refer to the pet accommodation agreement below.

This area is surrounded by mountains and tends to be cool in the mornings and evenings, with a higher presence of mosquitoes. Please remember to bring warm clothing.

Always keep the tent zipper closed when going out. If you encounter wild animals, do not feed or disturb them.

★★★

Pet-Friendly - Pet Policy

Please do not allow pets on the beds to ensure a comfortable environment for all guests.

Immediately clean up after your pet if it defecates or urinates in the park, rooms, or restrooms, to maintain a comfortable environment for the next guest.

Pet behavior is the full responsibility of the owner. If a pet causes damage to the room or facilities, or exhibits aggressive behavior leading to injuries or violations of this accommodation policy, the owner will be responsible for subsequent compensation.

A cash deposit of 2,000 TWD will be collected at check-in for each room with pets. This deposit will be fully refunded after check-out, provided there is no damage to the room or facilities.

1. The tent area has no breed restrictions, allowing up to three dogs. Due to limited interior space, camper vans can accommodate up to three small or medium-sized dogs, while for large dogs, one is recommended as the limit. Definitions of dog sizes are as follows: large dogs: over 23 kg, medium dogs: 9 to 23 kg, small dogs: under 9 kg.

2. Pets must be over 6 months old. For elderly pets, owners should monitor their health closely.

3. An additional cleaning fee of 500 TWD per pet will be charged, with a maximum of 1,000 TWD for two pets.

4. A cash deposit of 2,000 TWD must be paid at check-in. The deposit will be refunded after check-out once it is confirmed that the tent or vehicle and its facilities are undamaged.

5. Pets must wear a harness (males) or diaper (females) when entering the tent or vehicle.

6. Ensure that pets have completed their rabies vaccinations before check-in.

7. Pets should be bathed and flea-treated before arrival.

8. If a pet exhibits aggressive behavior or continuous barking and the owner cannot control it immediately, the property reserves the right to refuse service and no refund will be given.

9. Pets must be on a leash, in a stroller, or in a transport cage when inside the park.

10. Owners must clean up after their pets.

11. Pets should not be left alone in the tent or vehicle.

12. In the event of fights between pets or if a pet bites another guest, both parties must handle and resolve the situation independently, with the pet owner assuming all responsibility.

13. Feeding pets with restaurant utensils is strictly prohibited.

14. Certain breeds are not accepted: Pit Bulls, Tibetan Mastiffs, Bull Mastiffs, Doberman Pinschers, Rottweilers, German Shepherds, Japanese Tosa, Neapolitan Mastiffs, Argentine Dogos, Brazilian Fila, or any pet exhibiting clear aggressive behavior.

15. A penalty of 5,000 TWD will be imposed for violations of the above regulations.