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This is a single General Admission pass for「NEON MUSIC FESTIVAL; HALLOWEEN EDITION」

Date: Friday, 6 October 2023
Venue: Sunway Lagoon, Petaling Jaya Selangor, Malaysia

※ This event is limited to participants aged 18 and above, and identification such as a passport or ID card must be presented for entry.

เกี่ยวกับร้านค้า

  • HiFive Entertainment, a brand by SAP Traders Sdn Bhd, is the local promoter bringing NEON Music Festival back to Malaysia after a 4-year hiatus. HiFive Entertainment will host the best festival experience in Malaysia with the best lineup and best production. NEON, an internationally renowned festival brand, is known for NEON Countdown, which has taken place every New Year’s Eve since 2015, and for NEON Music Festival which expands across Asia. NEON Music Festival was inaugurated in 2018 with the China Edition followed by the Bali Edition : Sunset By NEON in 2023.

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ข้อควรระวัง

  • 1.General
  • 1.1 These Visitor Terms and Conditions ("Terms") govern the relationship between the Event Organizer as event organizer and producer of Neon Music Festival (hereafter referred to as: the "Event") and consumers (i) purchasing products and services via the websites and webshops of the Event Organizer, and (ii) visiting the Event wherever the location of such Event may be ("Visitors").
  • 1.2 Event Organizer: HiFive Entertainment by SAP Traders Sdn Bhd
  • 1.3 SAP Traders Sdn Bhd (email at hifive@saptraders.com or telephone on 0113 2252555). Bassline B.V. is registered under the laws of Malaysia under registration number 1412434-X.
  • 1.4 These Terms are made available on and the Visitors have been given sufficient time and/or reasonable opportunity to ascertain the contents of these Terms before or during the purchase of the products and services of the Event Organizer These Terms can and will be sent to anyone on request free of charge. This request can be submitted by e-mail at hifive@saptraders.com
  • 2. Events
  • 2.1 To attend the Events Visitors need a valid ticket, which can be purchased at the website and webshop of the Event Organizer (https://www.myfunnow.com)
  • Tickets for Events may only be purchased and used by Visitors with a minimum age of 18 years. A valid ticket provides one time access to the Event. Re-entering the Event location requires a new valid ticket.
  • 2.2 The Event Organizer has the right to deny Event access to Visitors (or remove Visitors from the Event):
  • A) Who cannot demonstrate that they have a minimum age of 18 years, unless the website of the respective Event indicates otherwise;
  • B) Who do not comply with the house rules set by The Event Organizer in relation to an Event (see Annex A), for instance in relation to alcohol and drug usage or possession, for which the burden of proof lies with the Visitor;
  • C) If The Event Organizer deems necessary to protect the rights and interests of other Visitors, The Event Organizer or third parties, for instance following complaints.
  • 2.3 Attending an Event (including travelling to an Event using transport services to and from the Event, including if transportation is offered by The Event Organizer) is at the Visitor's own risk.
  • 2.4 Tokens, chips or other payment methods used during an Event are valid for that Event only without any reimbursement during or after the Event.
  • 2.5 The Event Organizer is entitled to make images and/or sound recordings during Events, which can include recordings of Visitors. The Event Organizer is allowed to edit, disclose, multiply and live- stream these recordings or exploit them otherwise.
  • 2.6 Without the prior written consent of The Event Organizer, Visitors are not allowed to make image and/or sound recordings during the Event, including photographs, films, reproductions of and/or copies of parts of the program, posters and other printed matter.
  • 3. Use of third party service providers
  • 3.1 The Event Organizer uses third party product or service providers in relation to Events, including:
  • A) Transportation providers, such as tour operators that provide transport to Event locations;
  • B) Product or service providers at Event locations, such as locker service providers or stand operators;
  • C)Third party payment providers, such as in relation to purchasing Event tickets; and
  • D)Accommodation providers, such as in relation to certain Events.
  • 3.2 Visitors enter into direct relationships with such third parties for which The Event Organizer accepts no liability.
  • 4. Purchase
  • 4.1The Event Organizer makes reasonable efforts to ensure the price as indicated on the website is correct. During the purchase process and before acceptance of the offer The Event Organizer will communicate to Visitors:
  • A) The total price including delivery costs and the SST, subject to any changes to the rate of SST;
  • B) The available methods and costs for delivery;
  • C) Any supplementary costs, in case the Visitor has expressly opted for a type of delivery other than the least expensive type of standard delivery.
  • 4.2 Online payment services are provided by third party payment providers who will inform Visitors in advance of acceptable payment methods, for instance credit cardor bank transfer. Acceptable payment methods depend per third party payment provider.
  • 4.3 Visitors have only completed the purchase and entered into an agreement with The Event Organizer when:
  • A) the instructions on the website have been followed and all of the required information has been provided;
  • B) the offer, including these Terms, and the payment obligations have been accepted;
  • C) the third party payment provider has successfully received the required payment in full from the Visitor; and
  • D) the completed purchase is confirmed to Visitors by email.
  • 5. (DOWN)PAYMENT
  • 5.1 The Event Organizer is entitled to request for a down payment.
  • 5.2 In the event that a down payment is required, the Visitor who has purchased the ticket and has paid the down payment will receive as soon as reasonable possible the information regarding the period within which the full ticket price must be paid. The Event Organizer will inform the Visitor in due time by e-mail (to the e-mail address known to her).
  • 5.3 If the Visitor has not fulfilled the other financial obligations within the period stated by the Event Organizer in the e-mail mentioned in article 5.2, the Visitor is in default by operation of law. In that case, the Visitor has no right to be reimbursed for the amount already paid in advance.
  • 6. Delivery
  • After providing the Visitor with a confirmation of the purchase The Event Organizer will deliver the product(s) or service to the Visitor within a maximum of 30 days using the standard delivery method, unless agreed otherwise.
  • 7. Conformity
  • 7.1 The Event Organizer makes reasonable efforts to:
  • A) deliver products and services in conformity with the description on the website and the quality and quantity as listed in the virtual shopping cart of Visitors;
  • B)ensure that sizes, colors and quantities meet the general accepted level of conformity with the description on the website, unless agreed otherwise.
  • The Event Organizer cannot guarantee that delivered products and services will be fully compliant with the expectations of the Visitor. All product pictures and descriptions on the website are for illustrative purposes only.
  • 7.2 The Event Organizer organizes specific programs for Events, which are described on the website. The Event Organizer will undertake reasonable efforts to execute the program of the Event according to plan and as announced. However, The Event Organizer is not able to completely guarantee that the execution of the program of the Event is as described, for example with regard to the length or quality of the performance or in case of force majeure.
  • 8. Force majeure events; Event cancellation or change of Event date
  • 8.1 In case of force majeure events, including cancellation by artists or DJ's booked for an Event, public interventions, withdrawn Event permits, strikes, failing devices, pandemics (also including cancellation of an Event as a direct or indirect result of a pandemic, for example as a result of a relatively too small amount of tickets being sold ), natural phenomenons such as extreme weather or other circumstances, The Event Organizer is entitled to cancel, change or amend Events, Event dates, Event locations as it deems necessary.
  • 8.2 In case an Event will be moved to another date as a result of or in relation to force majeure, the ticket will remain valid for the new date on which the Event will actually take place.
  • 8.3 In case an Event will be cancelled due to force majeure and article 8.2 is not applicable, the Visitor will be entitled to a refund of the paid ticket price. Transaction and handling costs will not be refunded.
  • 9. Limitation of liability
  • 9.1 To the maximum permitted under Malaysian law, The Event Organizer excludes all liabilities in relation to: (i) third party service providers, (ii) force majeure events, (iii) cancelled, changed or amended Events, Event dates, Event locations, (iv) conformity of products or services, and/or (v) denying access to Visitors of Event locations or removing of Visitors from Event locations, unless the Visitor proves the intent or gross negligence of the Event Organizer
  • 9.2 In any event, the maximum liability of The Event Organizer will be reimbursement of the price paid to The Event Organizer in relation to an Event or a product or service from the Event Organizer. Consequential and/or immaterial damages / costs are excluded.
  • 10. Right of withdrawal
  • 10.1 Visitors who purchased products of the Event Organizer, such as merchandize, have the right to withdraw from the purchase contract within reason, for instance if products are faulty.
  • 10.2 Visitors must communicate withdrawal to The Event Organizer within 14 days after receiving the product(s) (or in the event of partial delivery, receiving the last product) by sending an email to hifive@saptraders.com and/or using the form attached as Annex B. The Event Organizer shall provide a confirmation of withdrawal by email upon receipt of the communication.
  • 10.3 After The Event Organizer has received and confirmed the notification of withdrawal from the Visitor by email, the product(s) have to be returned by the Visitor within 14 days. The costs for the return are to be paid by the Visitor.
  • 10.4 The burden of proof of exercising the right of withdrawal in a correct way and on time is on the Visitor.
  • 10.5 The Event Organizer will reimburse products of the Event Organizer to the Visitor within 14 days after being informed about withdrawal by email by providing:
  • A) the total amount it has received from the Visitor for the purchased product(s); or
  • B) a reasonable and appropriate lower amount when the value of the product is reduced due to how the product is handled, for example in a way that would not be allowed in a shop. Visitors are only allowed to investigate the product(s) as far as necessary to determine whether the nature, characteristics and functioning of the product(s) meet the expectations.
  • 10.6 The Event Organizer shall reimburse the product(s) by using the payment method which has been chosen by the Visitor during the purchase, unless agreed otherwise. If the Visitor has expressly opted for a type of delivery other than the least expensive type of standard delivery The Event Organizer will not reimburse the supplementary costs.
  • 10.7 Visitors do not have the right to withdraw from purchase contracts regarding services:
  • A) related to leisure activities if the contract provides for a specific date or period of performance, such as Event tickets; or
  • B) that have been fully performed if the performance has begun with the Visitor's prior express consent, and with the acknowledgement that the Visitor will lose the right of withdrawal once the contract has been fully performed by The Event Organizer.
  • 11. Applicable law and competent court
  • 11.1 The Terms are governed exclusively by Malaysian law, whereby the competent court of Malaysia shall have exclusive jurisdiction.

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